Shipping policy

*All orders are shipped with UPS or USPS from the United States. Orders placed on Monday to Friday will be processed within 2-3 business days. Shipping time frames are calculated at checkout. Please choose a shipping method that works best for you. 

We will do our best get your items to you on time, but delays are to be expected. Please allow additional days in transit for delivery due to COVID-19 cancellations and shortages delays. If there will be a significant delay in shipment of your order, we will contact you via email.

For international shoppers, OMNA LUXE is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

DAMAGES

OMNA LUXE is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim. Contact us at support@omnaluxe.com in the event you have a claim. We are available Monday to Friday 9 am - 6 pm EST. Please allow 24-48 hours for us to get back to you.